Flux Gear Shipping and Return Policy

Shipping Policy

At Flux Gear, we aim to deliver your products promptly and securely. Here are the details of our shipping process:

1. Shipping Timeframes:

   • Standard shipping: 5-7 business days.
   • Expedited shipping: 2-3 business days.

2. Shipping Costs:

   • Standard shipping: Free for orders above $50; $5 for orders below $50.
   • Expedited shipping: $15 flat rate.

3. Order Tracking:

   • Once your order is shipped, you will receive a tracking number via email to monitor its progress.

4. International Shipping:

   • We currently ship to select countries. Shipping rates and delivery times vary by location.

Return Policy

We want you to be completely satisfied with your purchase. If you’re not, here’s how you can return or exchange an item:

1. Eligibility for Returns:

   • Items must be returned within 30 days of delivery.
   • Products should be in their original condition, unworn, and with all tags attached.
   • Sale items and gift cards are non-returnable.

2. Return Process:

   • Contact our customer support at [email protected] to initiate a return.
   • Pack the item securely and include your order confirmation or receipt.
   • Ship the item to the return address provided by our support team.

3. Refunds:

   • Refunds will be processed within 7-10 business days of receiving the returned item.
   • Refunds will be credited to the original payment method.

4. Exchanges:

   • If you need a different size or color, please initiate a return and place a new order.

5. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Defective or Incorrect Items:

   • If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will cover the return shipping costs and ensure a replacement is sent promptly.

Additional Information

• For any questions or concerns, reach out to us at [email protected].
• We reserve the right to refuse a return if it does not meet the above criteria.

Thank you for choosing Flux Gear. We value your satisfaction and strive to provide exceptional service!